Terms and Conditions

  • We accept payment in Cash upon Delivery of garments back to the Customer.
  • You can estimate the bill amount at the time of handing over your garments to the Pickup Rider.
  • The Invoice will be handed over to the customer at the time of pickup.
  • All advance payment must be recorded in the Pickup Slip and signed by our Pickup Rider.
  •  We operate from 9 AM to 9 PM, 7 days a Week except Govt. holidays.
  •  You can schedule a pickup by calling us or by contacting on our website or Facebook page.
  • You need to provide your Name, Mobile Number, Address and Pickup Date & Time Slot.
  • Our Rider will be at your doorstep at the mentioned time slot. However, we do not guarantee it.
  • You need to count your clothes at the time of pickup and verify it on the pickup slip you will get from our Rider.
  • The garments will be delivered on the date & time mentioned on the Pickup Slip. However, we do not take any guarantee of it.
  • We examine each garment after we receive them at our warehouse and notify if any damage is observed. However, we don’t guarantee that every damage will be identified before processing.
  • Dhobi online will call you before delivery.
  • Any special instruction has to be provided to our Pickup Rider and must be mentioned on the Pickup Slip provided to you.
  • You need to count your garments during delivery. No claims for garment loss will be entertained if any mismatch is reported after delivery.
  • For any loss or damage of garment (which were not there when the Laundry was picked up), the compensation amount shall not be greater than 10 times of cost of processing that garment.
  • We take no guarantee of color bleed in laundry. You are advised not to give clothes that may bleed color in laundry. However you may give it for dry-clean.
  • The rates are subject to change without prior notice.
  • Any issue with respect to Quality has to be reported to us within 24 hours of Delivery of garments.
  • As our business changes, we may want to modify some of terms in this agreement. Therefore, we encourage you to check back frequently to familiarize yourself with any changes.